Kloud45 Legal

Refund Policy

Last updated: 23 July 2026

This Refund Policy applies to paid subscriptions and orders made through Kloud45 products, currently Kloudesta, and any other Kloud45 product that introduces paid features in the future. It should be read alongside our Terms of Service.

1. Subscription Fees

Kloudesta subscription fees are billed in advance for the selected billing cycle (e.g., monthly or annually). Except as described below or as required by applicable law, subscription fees already billed are non-refundable once the billing cycle has begun.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You were charged in error or charged more than once for the same billing cycle (duplicate charge);
• You experienced a verified, prolonged Service outage that materially prevented use of Kloudesta during the billing period;
• You cancel within any free-trial or cooling-off period explicitly offered at sign-up.

3. Non-Refundable Items

The following are generally not eligible for refunds: partial-month usage after cancellation, fees for add-ons or services already delivered, and charges disputed after the applicable review window has closed.

4. How to Request a Refund

To request a refund, contact us at support@kloud45.tech or +234 706 588 1359 with your account details and the reason for the request. We will review each request individually.

5. Refund Processing

Approved refunds are issued to the original payment method via our payment processor, Paystack. Processing times depend on the processor and your bank, and typically take 5–10 business days to reflect after approval.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via our Services or by email.

7. Contact Us

Questions about this policy can be directed to support@kloud45.tech or +234 706 588 1359.