Last updated: 21 April 2025
Thank you for choosing Okach (“Okach“, “we“, “our“, “us“). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you install, register with, or use the Okach mobile application, website, and related services (collectively, the “Service”).
If you have any questions or concerns about our practices, please contact us at support@klid45.tech.
This Policy applies to users who access and use the Service within the Federal Republic of Nigeria. It covers all five verticals available in the Okach super‑app: Courier, Restaurant Delivery, Supermarket/Grocery, Pharmacy, and Bus Hire.
Account details – name, email address, mobile number, password, profile photo.
Identity verification – government‑issued ID or passport (when required for KYC or prescription fulfilment).
Addresses & contact book – pick‑up/delivery addresses and optional saved contacts.
Orders & bookings – item descriptions, quantity, price, delivery notes, travel dates, passenger names.
Payment information – masked card details, mobile‑money references, wallet balance; full card data is handled by our payment partners (e.g. Paystack, Flutterwave, Stripe) and never stored on Okach servers.
Health information – prescription images or OTC medicine selections if you use the Pharmacy service. (See Section 12.)
Customer support content – chat transcripts, voice call recordings (with notice), emails, ratings, and feedback.
Location data – precise GPS coordinates while the app is foregrounded or in the background (only if you enable “Track driver/rider”) to dispatch drivers, show live ETAs, and identify nearby stores or bus stops.
Device information – hardware model, OS version, unique device identifiers, mobile network, language, time zone.
Usage data – app open time, screens viewed, taps, crash logs, and diagnostic information via Google Firebase Analytics, Crashlytics, and Sentry.
Cookies and similar technologies on the Okach website or in ‑app web views (see Section 7).
Payment processors – transaction status, last four digits of card, charge ID.
Mapping providers (Google Maps, Mapbox) – geocoding and routing results.
Pharmacy partners – prescription validation outcomes.
Social login providers (Google, Apple, Facebook) – profile name and verified email when you choose those login methods.
We use personal data to:
Provide and maintain the Service – create orders, process payments, dispatch drivers, issue bus tickets.
Improve and personalise – recommend restaurants, pre‑fill addresses, remember frequent items.
Communicate – send order confirmations, delivery updates, security alerts, promotional offers (unless you opt out).
Ensure safety – verify accounts, detect fraud, screen riders, and monitor trip safety.
Comply with law – respond to lawful requests, enforce our Terms of Service, file taxes, and meet pharmacy regulations.
Okach processes personal data in line with the Nigeria Data Protection Regulation (NDPR 2019). The lawful bases we rely on are:
| Purpose | NDPR lawful basis | Notes |
|---|---|---|
| Account creation, order fulfilment, payments | Contract | Necessary to deliver the services you request. |
| Personalisation, analytics, marketing | Legitimate interest or Consent | We balance our interests against your rights; you can opt out of marketing. |
| Location tracking for active deliveries/trips | Consent | You grant or revoke location permission in device settings. |
| Pharmacy prescriptions (health data) | Explicit consent for sensitive personal data | Required to fulfil pharmacy orders and comply with health rules. |
| Regulatory compliance, fraud prevention | Legal obligation and Legitimate interest | Covers tax, anti‑money‑laundering (AML), and KYC requirements. |
You may withdraw consent at any time via in‑app settings or by emailing support@klid45.tech. Withdrawing consent does not affect processing that has already occurred.
We share data only as described below:
Delivery riders & bus operators – name, phone, pick‑up/drop‑off addresses, parcel or passenger details.
Merchants – order details necessary to prepare your food, groceries, or medicines.
Payment partners – to process transactions securely.
Cloud providers – data is hosted on Google Cloud (Firebase) and Amazon Web Services.
Analytics & crash reporting tools – Firebase Analytics, Crashlytics, Sentry.
Authorities – when required by law, court order, or to protect rights, safety, or property.
Business transfers – in case of a merger, acquisition, or asset sale, we will notify you before your data is transferred.
We never sell your personal data for monetary consideration.
Cookies and local storage help us keep you signed in, remember preferences, and measure website traffic. You can disable cookies in your browser, but some features may not work correctly.
We retain account data for as long as your account remains active. Order and payment records are kept for at least 5 years to meet tax and regulatory requirements. Location data is stored for 90 days unless needed to resolve a dispute. Crash logs are retained for 24 months.
Your data may be stored and processed on servers outside your country of residence, including in the United States, the European Union, and Singapore. We rely on Standard Contractual Clauses and other safeguards for cross‑border transfers.
We implement industry‑standard safeguards: TLS/HTTPS in transit, AES‑256 encryption at rest, role‑based access controls, and regular penetration testing. Despite our efforts, no method of transmission or storage is 100% secure.
Under the NDPR you have the right to:
Access, correct, or delete your personal data;
Object to or restrict processing;
Withdraw consent at any time;
Receive a copy of your data (data portability);
Lodge a complaint with your data protection authority.
To exercise these rights, email support@klid45.tech or use the in‑app Privacy Center.
The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.
Okach partners with licensed pharmacies to fulfil over‑the‑counter and prescription orders. Prescription images are encrypted at rest and shared only with the assigned pharmacist. Okach does not provide medical advice; content is for information only. Consult a qualified professional for diagnosis or treatment.
The Service may contain links to third‑party websites or services that are not operated by Okach. We are not responsible for their privacy practices. We encourage you to review their policies before providing any data.
We may update this Policy from time to time. We will notify you of material changes via email or an in‑app alert and update the “Last updated” date above. Continued use of the Service after such updates constitutes acceptance of the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:
Email: support@klid45.tech