Privacy Policy

Effective Date: Oct 1 2024

At ResQbox, managed by Kloud45, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ResQbox. By using the app, you agree to the practices described in this policy.

1. Information We Collect

When you use ResQbox, we may collect the following types of information:

A. Personal Information

We may collect personal information that you voluntarily provide when you use features such as:

  • Emergency Contacts: Names and phone numbers of the contacts you save within the app for emergency alerts.

B. Location Information

  • GPS Data: ResQbox requires access to your device’s location to provide real-time location tracking during emergencies. This data is only used when needed, such as when you request help or share your location with emergency services or contacts.

C. Camera Access

  • Camera: We may request access to your device’s camera for features like live video assistance during emergencies. ResQbox does not store or share any images or videos captured by your camera.

D. Usage Data

  • App Usage Information: We may collect anonymized data on how you use the app, including the frequency of use and which features are accessed. This information helps us improve the app and user experience.

2. How We Use Your Information

We use the information collected through ResQbox for the following purposes:

  • Emergency Services: To provide real-time location tracking and contact emergency services when needed.
  • App Functionality: To enable key app features like emergency dialing, GPS tracking, and live video assistance.
  • Improve Services: To analyze app usage patterns and make improvements based on user behavior.
  • Communications: To send you important updates about app functionality and security.

3. Sharing Your Information

We do not sell, trade, or share your personal information with third parties except in the following situations:

  • Emergency Services: In the event of an emergency, your location and emergency information may be shared with emergency responders or the contacts you have specified within the app.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a court order or legal process.

4. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy. Location data and emergency contact information are only used during an active emergency and are not stored long-term after the emergency ends.

5. Security of Your Information

We take the security of your information seriously and implement reasonable administrative, technical, and physical safeguards to protect it. However, no method of electronic storage or transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the right to:

  • Access the personal data we collect about you.
  • Update or correct any information you have provided.
  • Request deletion of your data when it is no longer needed for the purposes outlined in this policy.

You can modify your personal information within the app settings or contact us for any requests regarding your data.

7. Permissions Used by the App

The following permissions are required for ResQbox to function properly:

  • Location: To track your real-time location during emergencies and share it with emergency services or contacts.
  • Camera: To provide live video assistance during an emergency.
  • Contacts: To access your saved emergency contacts for alerts and notifications.

8. Children’s Privacy

ResQbox is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the “Effective Date” at the top of this policy and, if necessary, provide additional notifications (such as in-app notifications).

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Kloud45
Email: support@kloud45.tech
Website: https://kloud45.tech